Frequently asked questions

Short answers to the most common questions.

Is Promplabs free?

Yes. Every user gets free daily credit to generate images. For more credit and access to premium prompts, you can subscribe to Premium or top up Credit Plus.

How do I sign in without a password?

Sign in with your Google account, or enter your email and type the 6-digit code we send. The code is valid for 10 minutes and can only be used once.

Why did my remaining daily credit disappear?

Daily credit renews every 24 hours, and the remainder does not carry over to the next day. If you want credit that does not expire, use Credit Plus.

Credits were deducted, but the image failed to generate?

Credits are returned automatically when a generate fails. If your credits have not been returned, report it to us.

Can other people see my generate results?

No, unless you submit them for publication and the request is approved.

I have paid, but Premium is not active yet?

Wait a few minutes, then reload the page. If the status has not changed, report it to us and include the invoice number.